Frequently Asked Questions
Everything you need to know about your DIBS Beauty glow.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to follow your package's journey.
What is your return policy?
We want you to love your look. If you are not completely satisfied, we accept returns of gently used products within 30 days of purchase for a full refund, excluding shipping costs.
Are DIBS Beauty products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals, and we only work with suppliers who uphold these same standards.
How do I find my perfect shade?
We offer a digital shade finder and detailed swatches on each product page. If you're still unsure, feel free to email a photo of yourself in natural lighting to our beauty experts for a personalized recommendation.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping zones to reach our beauty community worldwide very soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay.